Customer Service Center
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Thanks for visiting Security Cameras and More.
Every day we help more than 1000 customers find the Security Cameras and More and Security Equipment they need. With a selection of over
1000 Security Cameras products you are sure to find just the
item you are looking for. We have been in the Security Cameras business since 1998 and truly appreciate the opportunity to
serve you today and in the future!
Having trouble placing an order online?
Have a question about a product?
Want to check on the status of your Security Cameras and
More order?
Call our friendly and knowledgeable customer service department and
they can take your order over the phone, give you more info about a product and
answer any other questions you may have.
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Contact Security Cameras and More
Email
admin@SecurityCamerasandMore.com
Customer service email:
admin@SecurityCamerasandMore.com
Mail
Security Cameras and More
1042 Maple Avenue
Suite 175
Lisle, IL 60532
Returns and Exchanges
If you are not fully satisfied within 30 days of the delivery date, please call our dedicated customer service at 866-419-4262 and they will assign you an Return Authorization Number (RAN) which allows us to keep track of the return.
The returned product must be in new and unused condition, in the original box with all the documentation, parts and accessories to insure full credit. New and unused means sale-able condition, not dirty and not washed. We cannot accept returns for an item with any indications that it has been used. Customized orders are not returnable.
Return shipping costs are your responsibility unless the item is damaged or defective. All returns are subject to a 30% restocking fee. The restocking fee may be waived in the event of an exchange for a product of equal or greater value.
Note: Shipping charges cannot be refunded.
Please allow us 10-14 days once we have received your return to process and credit your credit card.
We love satisfied customers so if you have any questions about this policy, please contact us via e-mail at admin@securitycamerasandmore.com or via telephone at 866-419-6282.
Note: Shipping charges
cannot be refunded.
Please allow us 10-14 days once we have received your
return to process and credit your credit card.
Damaged or Defective Items
If your order arrives at your door damaged, broken
or defective, we will either replace the broken parts if possible
or ship out a new one completely at our expense.
Requests for replacement parts will be processed as
quickly as possible. Please note that we are not able to express
ship replacement pieces.
We work hard to make your shopping experience at SecurityCamerasandMore.com
an enjoyable one.
Credit and Return Time
Please give us some time to process your return/exchange.
It takes about 10 business days for us to receive the returned or
exchanged product back from you. Within 72 hours of receiving the
item back in our warehouse, you will receive an e-mail that reflects
that your credit card has been credited.
All refunds granted are for the purchase price of
the product only and can only be issued to the credit card used
at purchase.
Canceling Your Order
If you have placed an order and would like to cancel
it, please call within four hours of placing your order to cancel
it free of any charges. Don't worry! Even after the four hours, our friendly
customer service will do all that we can to stop the items from
being processed and/or shipped but there is no guarantee that we
will be able to stop it in time
Security Cameras and More reserves the right to cancel any order due to pricing changes with manufacturers, pricing errors, ommissions, mistakes, or for any other reason. While we make every effort to satisfy every customer and fill every order, occasionally we make a mistake on our website regarding pricing, instock status of a product, or description. In these instances customer service will notify you of the mistake and ask if you would like to cancel the order or proceed with the correct pricing or information.
Security Cameras and More Privacy Policy
What information do we collect?
We collect information from you when you place an order.
When ordering or registering on our site, as appropriate, you may be asked to
enter your: name, e-mail address, mailing address, phone number or credit card
information. You may, however, visit our site anonymously.
Like most websites, we use cookies and/or web beacons to enhance your
experience, gather general visitor information, and track visits to our
website. Please refer to the 'Do We Use Cookies?' section below for information
about cookies and how we use them.
What do we use your information for?
Any of the information we collect from you may be used in one of the following
ways:
• To process transactions
Your information, whether public or private, will not be sold, exchanged,
transferred, or given to any other company for any reason whatsoever, without
your consent, other than for the express purpose of delivering the purchased
product or service requested by the customer.
• To send periodic emails
The email address you provide for order processing, may be used to send you
information and updates pertaining to your order, in addition if you elected to
join our Newletter you will receive occasional company news, updates, related
product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails,
we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your
personal information when you place an order.
We offer the use of a secure server. All supplied sensitive/credit information
is transmitted via Secure Socket Layer (SSL) technology and then encrypted into
our Payment gateway providers database only to be accessible by those authorized
with special access rights to such systems, and are required to keep information confidential.
After a transaction, your private information (credit cards, social security
numbers, financials, etc.) will not be kept on file for more than 30 days.
Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to
your computers hard drive through your Web browser (if you allow) that enables
the sites or service providers systems to recognize your browser and capture and
remember certain information.
We use cookies to help us remember and process the items in your shopping cart.
If you prefer, you can choose to have your computer warn you each time a cookie
is being sent, or you can choose to turn off all cookies via your browser
settings. Like most websites, if you turn your cookies off, some of our services
may not function properly. However, you can still place orders over the
telephone or by contacting customer service.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally
identifiable information. This does not include trusted third parties who assist
us in operating our website, conducting our business, or servicing you, so long
as those parties agree to keep this information confidential. We may also
release your information when we believe release is appropriate to comply with
the law, enforce our site policies, or protect ours or others rights, property,
or safety. However, non-personally identifiable visitor information may be
provided to other parties for marketing, advertising, or other uses.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in
compliance with the California Online Privacy Protection Act. We therefore will
not distribute your personal information to outside parties without your
consent.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy
Protection Act), we do not collect any information from anyone under 13 years of
age. Our website, products and services are all directed to people who are at
least 13 years old or older.
Your Consent
By using our site, you consent to our privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this
page.
Our site contains a large number of products and it is always possible that
despite our best efforts, on occasion a product or products listed on our site
may be incorrectly priced. We will normally verify prices as part of our order
procedures so that where a product's correct price is less than our stated
price; we will charge the lower amount when shipping the product to you. If a
product's correct price is higher than the price stated on our site, we will
normally, at our discretion, either contact you for instructions before shipping
the product, or reject your order and notify you of such rejection.
100% secure shopping at Security Cameras and More - Trusted since 1998
